We hope that you love your new merchandise, if for any reason you are unsatisfied with your purchase, we will gladly return your items for a refund/exchange.
Returns are accepted within 14 days of delivery date for either a refund or exchange.
If you have a concern about sizing please contact us before completing your purchase.
Return/ Exchange Conditions
- Merchandise must be unworn and unwashed
- Must have all original tags and hygiene strip must be attached to product
- Must have no markings, signs of wear or alterations
- Merchandise must be returned within 14 days of delivery date
Final Sale Items
- All SALE items
- All EARRINGS due to health and sanitation reasons
- All QUAY AUSTRALIA SUNGLASSES and BLUE LIGHT GLASSES due to natural wear and tear that may occur
- Discounted and Promotional Merchandise, this includes any purchases made with promotional codes.
- NO price adjustments will be made on any items.
Please request a return through our Returns Centre.
- We will not accept returns made without a return number.
- Please note customers are responsible for return shipping costs.
- Shipping costs are not refundable
- Customers will be held accountable for the condition of returned products and will not receive refund if product is damaged